Elevated all copy in the SaaS application, product website, knowledge base, and marketing materials
QAed SaaS application, product website, and knowledge base for accuracy and usability
Created robust product writing style guide, product glossaries, and component naming conventions
Built internal knowledge-share documentation regarding best practices and industry standards
Served as managing editor for company’s engineering blog — content planning and coaching writers
Fielded all internal brand copy questions and provided constructive feedback to all content creators
Served as content designer for new UX, product, and website designs
Project managed the architectural restructuring of long-form website resources
Led team workshops on topics such as self-editing and challenging oppressive language in writing
Copyedited CEO’s bestselling book on building a successful software company
Cengage Group
Chicago, IL
Content Manager
July 2011–March 2017
Freelance
Remote
Copywriter and Editor
June 2009–October 2012
EDUCATION
Managed a team of 10–15 remote copywriters and editors
Managing editor for corporate edtech blog and multiple B2C blogs
Planned and managed editorial calendar for multiple communication channels
Created content for ecommerce landing pages, communications, and marketing collateral
Drafted style guides and documented unique voice, tone, and style for multiple edtech products
Built cross-channel online communities, fostering audience engagement and collaboration
Led workshops for content SEO best practices on SEO best practices in content
Developed and copyedited documents and manuals for print and online publication
Proofread large volumes of copy while adhering to the organization style guide
Edited and revised sections of online copy and layout design for content and usability
Illinois State University
Normal, IL
Editor
January 2011–June 2011
Copywrote and edited product descriptions for thousands of brands
Built out custom, in-house style guides for authors and brands
Provided copyediting and advisement on multiple fiction novels
TECHNICAL SKILLS
AP Style and Chicago Style | Custom style guide creation | Workflow and process documentation | Technical editing | Microcopy writing | Quality assurance and fact-checking | Project management | User testing | WordPress, Contentful, and other CMSs | Intermediate SEO | Basic HTML | Google Analytics and other reporting tools | Figma and other prototyping tools | InDesign
University of California, San Diego, CA Specialized Certificate in Copyediting
Illinois State University, Normal, IL Bachelor of Arts in English Studies